MSD provides professional cleaning services at no charge to eligible property owners and tenants.
If your property is authorized for cleaning, an MSD customer service representative will contact you by phone to schedule an appointment with a professional cleaning services company.
If your sewer backup was caused solely by private plumbing issues, overland flooding, or another jurisdictional issue, you will not be eligible for cleaning services from MSD.
Please note: MSD authorizes properties for cleaning based on an initial finding, erring on the side of protecting public health. Subsequent investigations can sometimes result in a final determination that the sewer backup was not due to the MSD public sewer.
To be eligible for cleaning services, these conditions must apply:
If you choose to hire your own professional cleanup contractor, reimbursement is not guaranteed. You will be reimbursed for reasonable cleanup costs if you meet the eligibility requirements for cleaning services. You will not be reimbursed for cleanup costs if the backup was solely caused by a private plumbing issue or overland flooding.
Please note that MSD does not reimburse for self cleaning (when you clean the property yourself without using a professional cleanup contractor).