Customer Assistance Program (CAP)



MSD offers a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills. Eligible applicants receive a 25% discount on their monthly sewer bill. The estimated savings is $120 or more per year.




A sewer discount is only available to low-income seniors who meet specific eligibility requirements related to age, income, and home ownership. The eligibility requirements for the CAP are:


  • 65 years of age or older
  • Own and live in the residence for which they are paying the
    MSD sewer bill
  • Modified Adjusted Gross Income (MAGI) of no more than $38,600 for tax year 2023. MAGI is Ohio Adjusted Gross Income plus any business income that has been deducted in computing the Ohio Adjusted Gross Income (OAGI). This applies to the combined income of the applicant and their spouse



To participate in the program, you will need to submit an application along with required documentation showing proof of age and income.


Once your application has been received, it will be processed. You will receive a letter by mail confirming your eligibility or ineligibility. If eligible, the 25% discount will appear in the "detail section" of your sewer bill that covers the next full billing cycle. This could take 1-2 months, depending on the billing cycle.


Starting in January 2024, MSD will contact you via U.S. mail when it is time to renew your eligibility to participate in the program.




If MSD determines that you do not qualify for the CAP, you may appeal the decision by contacting the City of Cincinnati's Office of Administrative Hearings:


Office of Administrative Hearings
805 Central Avenue, Suite 110
Cincinnati, OH 45202
Phone (513) 352-4899
Fax: (513) 352-4898




Proof of Age (please submit one):


  • Ohio Driver's License
  • Birth Certificate  
  • Social Security Benefit Verification Letter (if it includes your age)


Proof of Income (please submit one):


  • Ohio Income Tax Return (previous year)
  • Social Security Benefit Verification Letter
  • Other (e.g., 1099R, W-2)



Ways to Apply

Apply Online - First Time Applicants Only

Fill out the online application, attach the required documentation, sign the form electronically, and click the Submit button at the bottom of the form.

apply online

Apply by Email

Download the CAP Application (writeable PDF) and fill it out. Email the completed application, along with attached scans of the required documentation, to

Download application

Apply By Regular Mail

Request a hard copy by calling (513) 244-1300 (option 3) Monday through Friday, 8:00 a.m. - 5:00 p.m.

Fill out the application in ink with an original signature.

Mail the completed application, along with hard copies of the required documentation, to:
Metropolitan Sewer District of Greater Cincinnati (MSD)
Attn: MSD CAP Manager
1600 Gest Street
Cincinnati, OH 45204

Online Renewal Application

MSD will contact you by mail when it is time to renew your eligibility

apply online - renewals

Need Assistance?

CAP Office

(513) 244-1300 (Option 3)

CAP Email

Email us