MSD's Response to COVID-19

MSD is open for business, but we are taking precautions to protect our employees while continuing to provide services to our customers. We encourage the public to follow the guidance of the CDC and other health entities to avoid potential exposures, including wearing masks, practicing social distancing, and avoiding large crowds.

If you need to interact with someone at MSD, please call or email first to set up an appointment or resolve the issue remotely. We are not allowing walk-ins at this time.

Below are some ways to do business with MSD from the safety or your home or business. If you cannot find what you need below, or are not sure who to talk to, please contact our Communications Team at (513) 557-7095 or

Headwaters(click for full image)

Contact Us

Report a Sewer Backup:
(513) 352-4900 24/7 or online

Customer Call Center:
(513) 352-4900 24/7

Project Customer Service:
(513) 557-3594

Development Services:
(513) 244-1330

Media Inquiries:
(513) 557-7095


MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

MSD Facilities and Directions