January 18, 2016
City Recommends Sustainable Technology to replace Little Miami Incinerator
The City of Cincinnati is thinking “environmentally friendly” and “economical” when it comes to disposing of solids from MSD's Little Miami treatment plant. Read the Press Release... Read the Preliminary Feasibility Report...
December 22, 2015
MSD Earned its 1st National Design-Build Award
MSD earned its 1st national design-build award for a sewer separation project at the Oakley Station mixed use development in Oakley. Read More...
December 16, 2015
2016 Operating and Capital Budgets
The Hamilton County Commissioners approved MSD's 2016 operating and capital budgets on December 16. The Commissioners are delaying a sewer rate increase until mid-2016 to allow time for recommendations from the Affordability Task Force. Read More...
January 25, 2016
City Working to Reduce Street Flooding Along Hillside Avenue
January 12, 2016
Belt Filter Press Project at Muddy Creek Plant
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Just ask. And for those who want to know more, please visit our Transparency and Responsiveness page for info on our budget and rates, organizational activities, Consent Decree and more.
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Report a Sewer Emergency
If you are a Hamilton County resident or property owner and are experiencing a sewer backup, you must report the problem immediately (within 24 hours of first noticing it) to MSD's Customer Call Center.
Operators are available 24 hours a day, 7 days a week at (513) 352-4900.
For Sewer Backup events, you may also submit your request online.
Visit the Sewer Backup Response Program (SBU)
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline .
Operators are available 24 hours a day, 7 days a week at (513) 557-5979. Please call the hotline as soon as you notice the odor so we can investigate the source.
Note: If you are experiencing a sewer gas odor inside your home, please call MSD’s Customer Call Center at (513) 352-4900.
If you think your sewer bill is too high because of a problem that caused water usage that did not go down the drain or enter the sewer system, MSD will review your account to see if it can be adjusted. Download the MSD Account Review Request form to submit a request for an Account Review.
Customer Care Links
Directions to MSD's Mill Creek Campus