October 17, 2016
Press Release: Assistance from MSD’s Sewer Backup Response (SBU) Program for August 28th Rainstorm
Tips for getting cleanup and claims assistance from MSD. Read more...
October 11, 2016
MSD Earns Ohio EPA's Top Analytical Data Certification
MSD’s Mill Creek Laboratory has earned Ohio EPA’s top analytical data certification for a water quality study of the Mill Creek. Read more...
September 29, 2016
Information from Community Meetings on Sewer Backups
If you were unable to attend a recent public meeting on recovery from the August 28, 2016 rain event, you can download the meeting materials below. For more information about MSD's Sewer Backup Response (SBU) program, please visit the website at sbu.msdgc.org.
September 22, 2016
TRAFFIC ALERT: Lane Restrictions and Road Closure for Queen City Avenue
September 22, 2016
TRAFFIC ALERT: Lane Restrictions and Road Closure for Beekman/State Avenue
September 8, 2016
TRAFFIC ALERT: White Street in South Fairmount to Close September 12
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Just ask. And for those who want to know more, please visit our Transparency and Responsiveness page for info on our budget and rates, organizational activities, Consent Decree and more.
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Sewer Rates & Billing Practices
Information about your sewer bill.
Report a Sewer Emergency
Sewer backup in your home or business? Call us 24 hours a day, 7 days a week at (513) 352-4900. For more info, visit our Sewer Backup Response Program (SBU) website.
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline.
If you are a GCWW and MSD customer and think your sewer bill is too high because of a leak or other issue where water did not go down the drain or enter the sewer system, please contact GCWW at 591-7700. You may be asked to submit an Account Review Form to see if your bill can be adjusted. Download the MSD Account Review Request form for GCWW customers.
More Customer Care
For more customer care, visit the Customer Care menu at the top of this page.