Upcoming Public Hearing
November 18, 2015 & December 9, 2015 Public Hearing on the proposed 2016-2020 Capital Improvement Program; Proposed FY 2016 Operating Budget; Fixing Rates for Sewerage Service Charges. Read More...
MSD Proposes Revised 2016 Budget
MSD proposed a revised 2016 budget to the Board of County Commissioners of Hamilton County today. Read More...
MSD Launches New Name for Lick Run at Annual Stakeholder Breakfast
Goodbye Lick Run Valley Conveyance System (VCS). Hello Lick Run Greenway. The Metropolitan Sewer District of Greater Cincinnati (MSD) announced the new Lick Run Greenway name today during its annual stakeholder breakfast meeting in Sharonville. Read More...
The Metropolitan Sewer District of Greater Cincinnati (MSD) provides wastewater collection and treatment for residents and businesses in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties.
MSD is committed to transparency and responsiveness. Ratepayers are our most important asset, even more than pipes and treatment plants. Is there something you'd like to know about MSD? Just ask. And for those who like reports and charts, please visit:
MSD is the recipient of the 2015 Platinum Excellence in Management award from NACWA. The Platinum award is the highest honor a utility can receive, and MSD is one of three utilities to receive it nationally. MSD has earned an excellence in management designation multiple times since 2005.
MSD has exciting careers in civil, industrial, mechanical, chemical, and environmental engineering and other technical and scientific fields. MSD is community oriented and focused on environmental excellence. MSD is also a great place to work! Learn more about MSD Career Opportunities.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
Report a Sewer Emergency
If you are a Hamilton County resident or property owner and are experiencing a sewer backup, you must report the problem immediately (within 24 hours of first noticing it) to MSD's Customer Call Center.
Operators are available 24 hours a day, 7 days a week at (513) 352-4900.
For Sewer Backup events, you may also submit your request online.
Visit the Sewer Backup Response Program (SBU)
Report an Odor
If you are experiencing an odor from an MSD wastewater treatment plant, please contact our Odor Complaint Hotline .
Operators are available 24 hours a day, 7 days a week at (513) 557-5979. Please call the hotline as soon as you notice the odor so we can investigate the source.
Note: If you are experiencing a sewer gas odor inside your home, please call MSD’s Customer Call Center at (513) 352-4900.
If you think your sewer bill is too high because of a problem that caused water usage that did not go down the drain or enter the sewer system, MSD will review your account to see if it can be adjusted. Download the MSD Account Review Request form to submit a request for an Account Review.
Customer Care Links
Directions to MSD's Mill Creek Campus