Your Sewer Bill

Why is My Sewer Bill So High?

Online Sewer/Water Bill Payment (opens new browser window) MSD is under a federal mandate to reduce sewer overflows into local streams and rivers.

Known as Project Groundwork, this >$3 billion program is funded primarily by MSD customers through their sewer bills. Sewer rates have increased over the years to cover the costs.

To learn more about Project Groundwork, visit our Project Groundwork website.

To assist its customers, MSD is offering a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills.

Online Bill Payment

Online Sewer/Water Bill Payment (opens new browser window)If your MSD sewer service is billed through Greater Cincinnati Water Works (GCWW), you can Pay your Bill Online. (A new browser window will open.)

Please note: If you are billed for sewer service by an agency other than GCWW, online bill payment is not available at this time.

MSD Sewer Billing Review

If you are an MSD and GCWW customer and think your sewer bill is abnormally high, please visit our MSD Account Review page.

What's New in 2019?

  • Customer Assistance Program (CAP) - Applications are now being accepted to help low-income senior citizens pay their sewer bills. Learn more...
  • No sewer rate increase for the 4th year in a row. An average single-family household spends about $610 a year on sewer bills.

  • Note: Additional recommendations from the Hamilton County Rate Affordability Task Force are still being evaluated. View the Task Force's report...

    What Does Your Sewer Bill Pay for?

    It's all about clean water! Your sewer bill helps make our rivers and streams cleaner and healthier because it helps pay for:

    • Collection and treatment of wastewater. Also known as sewage, this is what goes down your drain or gets flushed down the toilet. MSD treats the wastewater and discharges clean water back into local streams and rivers.

    • Other operating costs to run and maintain a wastewater utility, such as personnel, equipment and tools, fuel, and fleet vehicles.

    • Capital improvements to keep our sewers and plants in good working condition.

    • Projects required by Project Groundwork (our federal Consent Decree) to reduce combined sewer overflows (CSOs) into local streams and rivers.

    For more information on how your ratepayer dollars are spent, please visit our Budget page and the Project Groundwork website.

    How is Your Sewer Bill Calculated?

    Sewer bills are based on the amount of water used by a property. Your sewer bill is typically included as a separate line item on the water bill sent by your water provider.

    If you are a residential customer, you sewer bill will include a minimum base charge and a commodity charge (unless you use less than 3 CCF1/month). If you are a commercial or industrial customer, your bill could include up to four separate charges.

    • Minimum base charge - a service fee applied to all residential, commercial and industrial customers based on the size of the property's water meter. Includes the first 3 CCF of water used each month. Learn more...

    • Commodity charge - a charge applied to residential, commercial and industrial customers who use more than 3 CCF of water per month. Learn more...

    • Surcharge - an additional charge applied to commercial and industrial customers that discharge high-strength sewage to a MSD treatment plant. Learn more...

    • Industrial Pretreatment charge - annual fees for industrial customers in MSD's Pretreatment Program. Learn more...

    Keep Your Eye on MSD for Opportunities



    Notes & Definitions

    1CCF (centum cubic feet)

    1 CCF = 100 cubic feet or 748 gallons

     

    Contact Us

    Report a Sewer Backup:
    (513) 352-4900 24/7 or online

    Customer Call Center:
    (513) 352-4900 24/7

    Project Customer Service:
    (513) 557-3594

    Development Services:
    (513) 244-1330

    Media Inquiries:
    (513) 557-7095

    Email:
    MSD.Communications@cincinnati-oh.gov

    MSD Mailing Address:
    1600 Gest St.
    Cincinnati, Ohio 45204

    MSD Facilities and Directions

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