• MSD Surcharge Program

    Commercial and industrial customers must pay for the services provided to them by MSD. These charges are based on the quantity of water used as measured by a water meter, minus any metered deductions.

    Commercial and industrial customers with discharges other than normal strength sewage (this includes sanitary sewerage, industrial wastes, water or other liquids either directly or indirectly discharged to MSD) may also pay a wastewater treatment system surcharge based on the concentrations of biochemical oxygen demand (BOD), suspended solids (SS), and Total Kjeldahl Nitrogen (TKN) present in the discharge.

    Commercial and industrial customers are sampled periodically to determine the levels of BOD, SS, and TKN present. Facilities subject to a surcharge will see Effluent Charges listed on their Greater Cincinnati Water Works (GCWW) billing statement.

    For more information on the MSD Surcharge Program, please click on the links below or contact the Industrial Waste Section at 513-557-7000.

    MSD Surcharge Calculator

    • Surcharge Calculator Tool (Note: Microsoft Excel is needed to open the file)
      ***Surcharge calculator is for informational purposes only and not to be used to dispute actual calculations that are part of the utility bill.***

    MSD Surcharges Rules, Regulations, & Policies

    Contact Us

    Report a Sewer Backup:
    (513) 352-4900 24/7 or online

    Customer Call Center:
    (513) 352-4900 24/7

    Project Customer Service:
    (513) 557-3594

    Development Services:
    (513) 244-1330

    Media Inquiries:
    (513) 557-7095


    MSD Mailing Address:
    1600 Gest St.
    Cincinnati, Ohio 45204

    MSD Facilities and Directions