Commercial and industrial customers must pay for the services provided to them by MSD. These charges are based on the quantity of water used as measured by a water meter, minus any metered deductions.
Commercial and industrial customers with discharges other than normal strength sewage
(this includes sanitary sewerage, industrial wastes, water or other liquids either directly or indirectly discharged to MSD) may also pay a wastewater treatment system surcharge based on the concentrations of biochemical oxygen demand (BOD), suspended solids (SS), and Total Kjeldahl Nitrogen (TKN) present in the discharge.
Commercial and industrial customers are sampled periodically to determine the levels of BOD, SS, and TKN present. Facilities subject to a surcharge will see Effluent Charges
listed on their Greater Cincinnati Water Works (GCWW) billing statement.
For more information on the MSD Surcharge Program, please click on the links below or contact the Industrial Waste Section at 513-557-7000.
Report a Sewer Backup:
(513) 352-4900 24/7 or online
Customer Call Center:
(513) 352-4900 24/7
Project Customer Service:
(513) 557-3594
Development Services:
(513) 244-1330
Media Inquiries:
(513) 557-7095
Email:
MSD.Communications@cincinnati-oh.gov
MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204