Customer Assistance Program (CAP)

ATTENTION !

MSD is currently working to launch the Customer Assistance Program (CAP) later in 2019. The Hamilton County Board of County Commissioners (BoCC) approved MSD's CAP on April 23, 2019. Please check back for updates on the start date.

Introduction

The Metropolitan Sewer District of Greater Cincinnati (MSD) is working to launch a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills.

Assistance Offered

Eligible MSD customers will receive a 25% discount on their sewer bill (including both the minimum base charge and the commodity charge).

Eligibility

Per state law, a sewer discount can only be offered to low-income seniors who meet specific eligibility requirements related to age, income, and home ownership. The eligibility requirements for the CAP are:

  • 65 years of age or older
  • Own and live in the residence for which they are paying the MSD sewer bill
  • Ohio Adjusted Gross Income (OAGI) of no more than $32,800 for 2019. It applies to the combined income of the applicant and their spouse.

CSO 125 Project (click for full image)

Approval by BoCC

The Hamilton County Board of County Commissioners (BoCC) approved the CAP on Tuesday, April 23, 2019. Once implemented, the program will be managed by MSD in partnership with Greater Cincinnati Water Works (GCWW) as GCWW handles the billing for both water and sewer. Implementation of the CAP is expected to occur by August 1, 2019.

Sewer rates for other MSD customers will not increase in 2019 to offset the costs of this program. Please note that MSD has not raised sewer rates since 2015.

For More Information

For more information, please contact Ann Newsom at (513) 244-5101 or ann.newsom@cincinnati-oh.gov. Additional information on the program is also available in the Downloads box to the right.

Contact Us

Report a Sewer Backup:
(513) 352-4900 24/7 or online

Customer Call Center:
(513) 352-4900 24/7

Project Customer Service:
(513) 557-3594

Development Services:
(513) 244-1330

Media Inquiries:
(513) 557-7095

Email:
MSD.Communications@cincinnati-oh.gov

MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

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