Customer Assistance Program (CAP)


Download an application to MSD's Customer Assistance Program (CAP).

Eligible applicants receive a 25% discount on monthly sewer charges beginning the next full billing cycle following approval.



MSD offers a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills.

Eligible applicants receive a 25% discount on their monthly sewer bill (including both the minimum base charge and the commodity charge). The estimated savings is $120 or more per year.



A sewer discount can only be offered to low-income seniors who meet specific eligibility requirements related to age, income, and home ownership. The eligibility requirements for the CAP are:

  • - 65 years of age or older
  • - Own and live in the residence for which they are paying the MSD sewer bill
  • - Ohio Adjusted Gross Income (OAGI) of no more than $32,800 for 2019. This applies to the combined income of the applicant and their spouse.


Required Documentation

Documentation is required to be submitted with your application.

  • - Proof of Age (e.g., Ohio Driver License or ID Card, your birth certificate)
  • - Proof of Income (e.g., Ohio Income Tax Return, Social Security Benefit Verification Letter)

How to Apply: 3 Easy Steps

  1. Complete the CAP application. To obtain an application:

  2. kayaks
  3. Attach Proof of Age and Income.

  4. Mail to MSD:
    • Mail the application (with an original signature in ink) and Proof of Age and Income to:
      1. Metropolitan Sewer District of Greater Cincinnati (MSD)
        Attn: MSD CAP Manager
        1600 Gest Street
        Cincinnati, OH 45204

Participation and Annual Renewal

You will receive a letter by mail that confirms your eligibility. If approved, the 25% discount will appear in the "detail section" of your sewer bill that covers the next full billing cycle. This could take 1-2 months, depending on the billing cycle. The earliest a customer could receive the discount is on their September 2019 bill.

Annual renewal is required. MSD will notify you each year when it is time to renew your enrollment. You must also resubmit your application if your home residence changes.

For More Information

For more information, please contact the MSD CAP Manager, Ann Newsom, at (513) 244-5101 or Additional information is also available in the Downloads box to the right.

Contact Us

Report a Sewer Backup:
(513) 352-4900 24/7 or online

Customer Call Center:
(513) 352-4900 24/7

Project Customer Service:
(513) 557-3594

Development Services:
(513) 244-1330

Media Inquiries:
(513) 557-7095


MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

MSD Facilities and Directions