Customer Assistance Program (CAP)

how to Apply

There are three ways to apply for MSD's Customer Assistance Program (CAP):

Apply online icon showing online application
Apply by email icon representing email
Apply by mail icon representing mail
See below for details on how to complete the application

Overview

MSD offers a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills.

Eligible applicants receive a 25% discount on their monthly sewer bill (including both the minimum base charge and the commodity charge). The estimated savings is $120 or more per year.

MSD CAP Photo

Eligibility

A sewer discount can only be offered to low-income seniors who meet specific eligibility requirements related to age, income, and home ownership. The eligibility requirements for the CAP are:

  • 65 years of age or older
  • Own and live in the residence for which they are paying the MSD sewer bill
  • Modified Adjusted Gross Income (MAGI) of no more than $34,200 for 2021. MAGI is Ohio Adjusted Gross Income plus any business income that has been deducted in computing the Ohio Adjusted Gross Income (OAGI). This applies to the combined income of the applicant and their spouse.

MSD CAP Photo

Required Documentation

Documentation is required to be submitted with your application.

  • Proof of Age (please submit one):
    • Ohio Driver License
    • Ohio Identification Card
    • Birth certificate
  • Proof of Income (please submit all that apply):
    • Ohio Income Tax Return (previous year)
    • Social Security Benefit Verification Letter
    • Other (e.g., 1099R, W-2)

Three Ways to Apply for the Discount

Online: Fill out the online CAP Application, attach the required Proof of Age and Income (see above), sign the form electronically, and click the Submit button at the bottom of the form for automatic submittal.

icon representing online application
Email: Download the CAP Application (writeable PDF) and fill it out. Email the completed application, along with attached scans of the required Proof of Age and Income (see above), to: kayaks
Mail: Request a hard copy of the application by calling (513) 244-5101 (Mon-Fri, 8 a.m. - 5 p.m.). Fill out the application in ink with an original signature. Mail the completed application, along with hard copies of the required Proof of Age and Income (see above), to:
  • Metropolitan Sewer District of Greater Cincinnati (MSD)
  • Attn: MSD CAP Manager
  • 1600 Gest Street
  • Cincinnati, OH 45204
icon representing mail

Participation and Annual Renewal

You will receive a letter by mail that confirms your eligibility. If approved, the 25% discount will appear in the "detail section" of your sewer bill that covers the next full billing cycle. This could take 1-2 months, depending on the billing cycle.

MSD will annually notify you regarding your continued CAP eligibility every November. This will be a quick check to affirm your CAP status has not changed.


For More Information

For more information, please contact the MSD CAP Manager, Cassandra Hillary, at (513) 244-5101 or MSDCAP@cincinnati-oh.gov. Additional information is also available in the Downloads box to the right.

Contact Us

Report a Sewer Backup:
(513) 352-4900 24/7 or online

Customer Call Center:
(513) 352-4900 24/7

Project Customer Service:
(513) 557-3594

Development Services:
(513) 244-1330

Media Inquiries:
(513) 557-7095

Email:
MSD.Communications@cincinnati-oh.gov

MSD Mailing Address:
1600 Gest St.
Cincinnati, Ohio 45204

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