MSD has completed development of its Strategic Plan, Expanding Our Horizons: Vision 2012-2014. This plan was a collaborative effort of the MSD Executive Team, 2009-2011 Strategic Plan Goal Teams, and the 2010 MSD Transformational Leadership Program graduates.
This new plan sets several new benchmarks for the utility that succeed the 2009-2011 Plan, Aligning Our Horizons. Foremost among these new strategic goals is to create watershed-centric plans for MSD’s physical assets. This plan will guide the utility in providing outstanding customer service in the protection of the public health and the environment.
Note: The Strategic Plan document is available in Acrobat PDF format from the 'Downloads' listing at the right side of this page.
MSD's Customer Call Center:
1600 Gest St.
Cincinnati, Ohio 45204
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